At Kerassentials, we are committed to customer satisfaction. We want you to feel confident when purchasing our natural nail and skin care products. This Return and Refund Policy explains how you can request a refund and what steps are required to return your products.
1. 60-Day Money-Back Guarantee
Kerassentials comes with a 60-day, 100% money-back guarantee. If you are not satisfied with your results for any reason, you can request a full refund within 60 days of your purchase. This guarantee applies to all products purchased directly from the official Kerassentials website.
2. Eligibility for Returns
To be eligible for a refund:
You must contact our customer service team within 60 days of purchase.
You must return the product in empty or partially used bottles.
The request must include your order number and proof of purchase.
Please note: The money-back guarantee applies only to products purchased through our official website. Products bought from other sellers or third-party platforms are not eligible for this guarantee.
3. How to Request a Return
Provide Order Details: Include your order number, name, and reason for the return.
Ship Back the Product: Follow the instructions provided by our support team to return the bottle(s).
Receive Refund: Once your return is received and verified, we will process your refund promptly, usually within 5–7 business days.
All refunds are issued using the same payment method used for the purchase.
4. Refund Process and Timeline
After your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will automatically be applied to your original method of payment.
Please note that it may take some time for your bank or credit card company to reflect the refund.
5. Non-Refundable Items
While most products are eligible for a refund under the 60-day guarantee, the following are not refundable:
Products purchased from unauthorized third-party sellers.
Products returned after 60 days from the date of purchase.
Any product that is damaged due to misuse or improper handling.
6. Customer Responsibilities
To ensure a smooth return process:
Retain your order confirmation and shipping details.
Return products in original packaging whenever possible.
Follow all instructions provided by the Kerassentials customer service team.
7. Contact Us for Assistance
If you have any questions about your order, returns, or refunds, our friendly customer support team is here to help.